Patient Experience Specialist - Front Desk (Part-Time)

Beth Israel Lahey Health; Winchester (MA); On-site; USD 28,000 - 37,000; Part time

Job summary

Beth Israel Lahey Health Specialty Care in Winchester, MA is seeking a part-time Medical Secretary—Float for 20 hours per week, daytime shifts. This front-line role handles phone calls, patient registration, scheduling, co-pays, and appointment confirmations, forming the first impression of the office.

You will work in a high-volume clinic, require excellent customer service, strong PC skills, and effective written and verbal communication.

Qualifications

• Education – High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills: Strong customer service, PC skills, written and verbal communication, ability to multitask.

Responsibilities

• Handle phone interactions and patient communications.
• Register patients, schedule appointments, and manage co-pays and billing.
• Conduct appointment confirmation calls and maintain accurate records.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Beth Israel Lahey Health Specialty Care in Winchester, MA is seeking a part-time Medical Secretary—Float for 20 hours per week, daytime shifts. This front-line role handles phone calls, patient registration, scheduling, co-pays, and appointment confirmations, forming the first impression of the office.

You will work in a high-volume clinic, require excellent customer service, strong PC skills, and effective written and verbal communication.