Patient Experience Specialist | Front Desk & Scheduling

Mountain State Oral & Facial Surgery; Vinton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance (low-cost)

Dental and vision insurance (zero-prem

FSAs/HAS contributions

401(k) with company match

Paid time off & holidays

Seasonal bonuses & discounts

Life insurance (employer-paid)

Voluntary insurance benefits

Educational assistance

Wellness program / EAP

Weekday daytime schedule

Job summary

Mountain State Oral and Facial Surgery is seeking a customer service professional to support patients across multiple offices. You will schedule appointments, check patients in/out, and manage front-desk operations while ensuring accurate records and smooth flow.

The role emphasizes excellent communication, organization, and adherence to privacy and safety policies, with a focus on delivering a superior patient experience.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Excellent verbal and written communication skills are essential.
• Ability to work in a fast-paced environment while maintaining professionalism.

Responsibilities

• Scheduling appointments
• Check-in / check-out patients
• Scan/file documents
• Collect patient payments
• Maintain waiting room and clinical environment
• Answer patient phone calls
• Confirm appointments
• Assist with charting
• Verify patient insurance
• Maintain confidentiality
• Contribute to exceptional patient experience
• Perform other duties to maintain patient flow

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Computer skills

Detail-oriented

Professionalism

Training/CE requirements

Fast-paced environment

Policy/safety adherence

Reliable transportation

Education

High School Diploma

Customer service experience

Job description

Mountain State Oral and Facial Surgery is seeking a customer service professional to support patients across multiple offices. You will schedule appointments, check patients in/out, and manage front-desk operations while ensuring accurate records and smooth flow.

The role emphasizes excellent communication, organization, and adherence to privacy and safety policies, with a focus on delivering a superior patient experience.