Patient Experience Coordinator — Dental Office

Dental Care Alliance; Annandale (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented work environment

Modern dental technology

Job summary

Northern Virginia Oral Maxillofacial Surgery Associates in Annandale, VA, is seeking a Patient Service Representative to join our clinical team. You will handle front-desk duties, greet patients, answer phones, schedule appointments and assist with treatment plans while arranging acceptable financial options.

The role emphasizes outstanding customer service in a team-based, modern dental practice with comprehensive benefits and a Monday–Friday schedule.

Qualifications

• 2 years experience in a dental, medical, or health-care office
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance knowledge

Medical/dental office experience

Job description

Northern Virginia Oral Maxillofacial Surgery Associates in Annandale, VA, is seeking a Patient Service Representative to join our clinical team. You will handle front-desk duties, greet patients, answer phones, schedule appointments and assist with treatment plans while arranging acceptable financial options.

The role emphasizes outstanding customer service in a team-based, modern dental practice with comprehensive benefits and a Monday–Friday schedule.