Patient Experience Specialist — Front Desk & EMR

Kuresmart; Waldorf (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Kuresmart in Waldorf, MD is seeking a Front Desk Representative to support patient flow and registration. You will collect insurance demographics, verify information, enter data into the EMR, and assist patients with forms and technology.

You will greet patients, collect co-pays and balances, schedule follow-ups, maintain records, answer inquiries, and ensure paperwork is up to date. The role emphasizes confidentiality under HIPAA and customer service excellence while coordinating with clinical

Qualifications

• High School Diploma or equivalent.
• Proficient with Internet and MS Office.
• Excellent written and verbal communication.
• Ability to handle money and multi-task.
• Able to work independently and in a team.
• Willingness to travel up to 25%.

Responsibilities

• Greet patients and register in EMR.
• Collect demographics, insurance and financial information.
• Collect co-pays and balances; reconcile money daily.
• Schedule appointments and manage follow-ups.
• Answer inquiries and provide office support.
• Ensure paperwork is up to date and documents scanned.
• Maintain waiting area cleanliness.

Skills

Customer service

Communication

Office software

Teamwork

Education

High School Diploma

Associate’s Degree

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Kuresmart in Waldorf, MD is seeking a Front Desk Representative to support patient flow and registration. You will collect insurance demographics, verify information, enter data into the EMR, and assist patients with forms and technology.

You will greet patients, collect co-pays and balances, schedule follow-ups, maintain records, answer inquiries, and ensure paperwork is up to date. The role emphasizes confidentiality under HIPAA and customer service excellence while coordinating with clinical