Patient Experience Specialist – Front Desk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a dedicated Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive patient experience throughout their visit.

The role requires strong communication, basic computer skills, and strict adherence to privacy policies. Training includes Clinic Core Front Desk Training after hire and a team-focused, compassionate work environment.

Qualifications

• Strong verbal and written communication with patients, healthcare staff.
• Proficiency in basic data entry and word processing.
• Excellent customer service with empathy and diplomacy.
• Accuracy and attention to detail in patient data and scheduling.
• Maintain confidentiality and follow privacy policies.
• Adaptable and capable of handling pressure calmly.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and manage front desk workflows.
• Schedule appointments and enter patient information accurately.
• Maintain patient confidentiality and privacy in all interactions.
• Support healthcare staff with front desk operations.

Skills

Communication skills

Basic computer skills

Customer service

Attention to detail

Confidentiality & privacy

Work well under pressure

Front desk training readiness

Education

High school diploma or equivalent

Job description

Mercy is seeking a dedicated Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive patient experience throughout their visit.

The role requires strong communication, basic computer skills, and strict adherence to privacy policies. Training includes Clinic Core Front Desk Training after hire and a team-focused, compassionate work environment.