Patient Experience Specialist — Front Desk & Billing

RadNet, Inc.; Prince Frederick (MD); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) match

Free imaging services

Job summary

RadNet, Inc. is seeking a Patient Service Representative to greet patients, verify insurance details, collect co-pays, and schedule appointments at our Maryland imaging center. You will coordinate with back-office staff and ensure accurate patient documentation in a fast-paced radiology setting.

The role emphasizes professional communication, respectful patient interactions, and safeguarding patient information, with access to comprehensive benefits and a team-focused culture.

Qualifications

• High School Diploma or GED is required.
• Proficiency with computers and standard software.
• Strong multitasking and communication abilities are essential.
• Experience delivering excellent customer service is preferred.
• Knowledge of medical terminology or radiology office experience is a plus.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures and ensure documentation is complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation on preparatory and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and property in line with policies.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Education

High School Diploma or GED

Job description

RadNet, Inc. is seeking a Patient Service Representative to greet patients, verify insurance details, collect co-pays, and schedule appointments at our Maryland imaging center. You will coordinate with back-office staff and ensure accurate patient documentation in a fast-paced radiology setting.

The role emphasizes professional communication, respectful patient interactions, and safeguarding patient information, with access to comprehensive benefits and a team-focused culture.