Patient Experience Specialist

RadNet; Owings Mills (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Wellness dollars

401(k) match

Free imaging services for you and your

family

Job summary

RadNet in Owings Mills, MD is seeking a Patient Service Representative to greet patients, verify insurance, collect co-pays, and schedule appointments in a fast-paced, patient‑focused environment.

You will collaborate with back-office staff, protect patient information, and provide excellent service to patients, guests, and colleagues while upholding company policies. This role offers comprehensive benefits and opportunities for growth within a leading radiology network.

Qualifications

• Must have strong customer service experience and professional demeanor.
• Excellent multitasking and communication skills are required.
• Familiarity with medical terminology is beneficial.
• Experience in a medical or radiology office is preferred.
• Proficiency with computers and basic software is expected.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures and complete documentation.
• Collect and log co-pays and fees; answer or transfer incoming calls.
• Schedule, reschedule, or cancel appointments and communicate changes to staff.
• Guide patients on preparatory and safety protocols and provide facility directions.
• Collaborate with back-office staff to ensure timely patient care and data accuracy.

Skills

Customer service

Multitasking

Communication

Medical terminology

Education

High School Diploma or GED

Job description

RadNet in Owings Mills, MD is seeking a Patient Service Representative to greet patients, verify insurance, collect co-pays, and schedule appointments in a fast-paced, patient‑focused environment.

You will collaborate with back-office staff, protect patient information, and provide excellent service to patients, guests, and colleagues while upholding company policies. This role offers comprehensive benefits and opportunities for growth within a leading radiology network.