Radiology Front Desk & Patient Experience Specialist

RadNet, Inc.; Maryland; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Health Savings Accounts with employer"

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet, Inc. is seeking a Patient Service Representative to greet and register patients in a friendly, service-oriented manner, verify insurance, collect signatures, and ensure accurate documentation at our imaging centers.

You will schedule and reschedule appointments, provide directions, protect patient health information, and coordinate with back-office staff to support timely care and a respectful, professional environment.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication abilities.
• Experience delivering exceptional customer service.
• Medical terminology knowledge and recent radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Provide patient orientation for prep and safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient health information and property in compliance with policies.
• Safeguard medications on site per company policy and law.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public.
• Develop and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Interpersonal skills

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet, Inc. is seeking a Patient Service Representative to greet and register patients in a friendly, service-oriented manner, verify insurance, collect signatures, and ensure accurate documentation at our imaging centers.

You will schedule and reschedule appointments, provide directions, protect patient health information, and coordinate with back-office staff to support timely care and a respectful, professional environment.