Patient Experience Coordinator - Care & Scheduling Pro

RadNet, Inc.; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental and视ion

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet, Inc. in Bethesda, MD seeks a Patient Service Representative to greet and register patients, verify insurance and patient information, and collect co-pays in a friendly, service-driven manner.

You will coordinate with back-office staff, schedule appointments, provide directions, and safeguard patient information while maintaining professional behavior and excellent customer service. This role requires basic computer skills and strong multitasking in a fast-paced radiology environment.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Job description

RadNet, Inc. in Bethesda, MD seeks a Patient Service Representative to greet and register patients, verify insurance and patient information, and collect co-pays in a friendly, service-driven manner.

You will coordinate with back-office staff, schedule appointments, provide directions, and safeguard patient information while maintaining professional behavior and excellent customer service. This role requires basic computer skills and strong multitasking in a fast-paced radiology environment.