Patient Experience & Front Desk Specialist

RadNet, Inc.; Towson (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

HSA funding

Wellness dollars

401(k) match

Free imaging for you and immediate/fm

Job summary

RadNet, Inc. is seeking a Patient Service Representative for our Towson, MD imaging center. You will greet patients, verify insurance and collect payments while coordinating appointments to ensure smooth, patient-centered care.

The role requires strong communication, multitasking, and a professional demeanor; medical reception or radiology experience is a plus. Competitive benefits and growth opportunities accompany a team-focused environment.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and verify documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Provide directions and onboarding for preparatory and safety protocols.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient health information and on-site medications per policy.
• Respect patient property and privacy in person and on patient portals.
• Demonstrate professionalism and cultural sensitivity in all interactions.
• Establish and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Prioritization

Professionalism

Education

High School Diploma or GED

Tools

Scheduling software

Job description

RadNet, Inc. is seeking a Patient Service Representative for our Towson, MD imaging center. You will greet patients, verify insurance and collect payments while coordinating appointments to ensure smooth, patient-centered care.

The role requires strong communication, multitasking, and a professional demeanor; medical reception or radiology experience is a plus. Competitive benefits and growth opportunities accompany a team-focused environment.