Patient Experience Specialist

RadNet, Inc.; Dundalk (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Health Savings Accounts

Wellness dollars

401(k) employer match

Free imaging services

Job summary

RadNet, Inc. in Dundalk, MD is seeking a Patient Service Representative to join our care-focused team. You will be the first point of contact, greeting patients and guiding them through the intake process in a fast-paced imaging environment.

The role emphasizes accurate information collection, insurance verification, scheduling, and delivering world-class customer service while protecting patient privacy and supporting back-office operations.

Qualifications

• High School Diploma or GED is required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service is required.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure accurate documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation to prep and safety protocols and give directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and comply with privacy and security policies.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet, Inc. in Dundalk, MD is seeking a Patient Service Representative to join our care-focused team. You will be the first point of contact, greeting patients and guiding them through the intake process in a fast-paced imaging environment.

The role emphasizes accurate information collection, insurance verification, scheduling, and delivering world-class customer service while protecting patient privacy and supporting back-office operations.