Patient Experience Specialist - Front Desk & Billing

Mercy; Ozark (MO); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy is seeking a Patient Service Representative at the Ozark, Missouri location. This hybrid, full-time role is the first point of contact for patients and visitors, handling front-desk operations and patient financial conversations.

You will communicate payment options, collect payments, and document financial interactions while upholding patient privacy and providing empathetic service in a dynamic clinic environment.

Qualifications

• Strong verbal and written communication and customer service skills required.
• Basic computer skills with data entry and word processing.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Manage front-desk operations and patient/visitor flow.
• Explain payment options and collect patient payments.
• Document financial conversations and outcomes accurately.
• Adhere to privacy policies and maintain patient confidentiality.
• Handle inquiries and adapt to high-pressure situations gracefully.

Skills

Verbal and written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative at the Ozark, Missouri location. This hybrid, full-time role is the first point of contact for patients and visitors, handling front-desk operations and patient financial conversations.

You will communicate payment options, collect payments, and document financial interactions while upholding patient privacy and providing empathetic service in a dynamic clinic environment.