Patient Experience Specialist: Front Desk & Billing

Mercy Co; Crystal City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Tuition support

Retirement match

Job summary

Mercy Hospital Jefferson in Festus, MO is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The PSR will manage front-desk operations, schedule appointments, and support smooth patient flow while communicating financial responsibilities and available payment options with professionalism.

Ideal candidates have a high school diploma (or equivalent) and at least one year of medical office experience.

Qualifications

• High school diploma or equivalent.
• Minimum one year of medical office experience.

Responsibilities

• Serve as primary contact for patients and visitors.
• Explain patient financial responsibility and assist with payment options.

Skills

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Attention to detail

Professionalism under pressure

Empathy

Education

High school diploma or equivalent

Job description

Mercy Hospital Jefferson in Festus, MO is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The PSR will manage front-desk operations, schedule appointments, and support smooth patient flow while communicating financial responsibilities and available payment options with professionalism.

Ideal candidates have a high school diploma (or equivalent) and at least one year of medical office experience.