Patient Experience & Front Desk Specialist

Mercy; Festus (MO); Presencial; USD 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical benefits

Dental benefits

Vision benefits

Tuition support

Paid time off

Retirement plans

Resumo da vaga

Mercy Hospital Jefferson - Therapy Department in Festus, MO, is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a seamless experience at the front desk. You will handle scheduling, financial discussions, and documentation with professionalism.

Ideal candidates will have a high school diploma, strong communication and computer skills, and a patient-centered, empathetic approach.

Qualificações

• High school diploma or equivalent required.
• Strong communication skills essential.
• Proficiency in basic computer skills and data entry.
• Ability to handle patient inquiries with tact and diplomacy.

Responsabilidades

• Manage front-desk operations and workflows to support a positive patient experience.
• Explain patient financial responsibility and assist with payment options.
• Document financial conversations and outcomes accurately.
• Schedule appointments and ensure accurate patient information entry.

Conhecimentos

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Scheduling

Empathy

Teamwork

Problem solving

Formação

High school diploma or equivalent

Ferramentas

MS Word

Descrição da vaga

Mercy Hospital Jefferson - Therapy Department in Festus, MO, is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a seamless experience at the front desk. You will handle scheduling, financial discussions, and documentation with professionalism.

Ideal candidates will have a high school diploma, strong communication and computer skills, and a patient-centered, empathetic approach.