Patient Experience Specialist - Front Desk

Main Street Therapy Partners; Warren (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Paid Holidays & PTO

Health, HSA, & Teledoc Services

Ancillary Insurance Coverages

Job summary

Blue Sky Physical Therapy is seeking a detail-oriented Front Desk Administrator to ensure a smooth patient experience and efficient clinic operations. The role requires comfort with technology, accurate documentation, and proactive customer service.

You will manage schedules, EMR workflows, and payment processing in a fast-paced environment. The ideal candidate brings healthcare customer service experience, strong organizational skills, and a collaborative spirit to support a well-run clinic.

Qualifications

• Healthcare experience delivering exceptional customer care.
• Aptitude for technology; comfortable mastering scheduling and EMR software.
• Exceptional organizational skills with attention to detail.
• Flexible, collaborative team player in a busy clinic environment.
• Valid Driver's License is required.

Responsibilities

• Execute front desk operations to ensure a seamless patient experience.
• Help optimize daily clinic workflows and maintain organized schedules.
• Provide expert-level customer service and address patient inquiries accurately.
• Maintain patient intake paperwork; verify documentation before appointments.
• Process payments (self-pay, co-pays, co-insurance) accurately.

Skills

Healthcare customer service

Tech-savvy

Strong organization

Driver's license

Tools

Scheduling software

Job description

Blue Sky Physical Therapy is seeking a detail-oriented Front Desk Administrator to ensure a smooth patient experience and efficient clinic operations. The role requires comfort with technology, accurate documentation, and proactive customer service.

You will manage schedules, EMR workflows, and payment processing in a fast-paced environment. The ideal candidate brings healthcare customer service experience, strong organizational skills, and a collaborative spirit to support a well-run clinic.