Healthcare Front Desk & Patient Experience Lead

FX Physical Therapy; Rossville (MD); Sur place; USD 26 000 - 30 000; Plein temps

Résumé du poste

FX Physical Therapy is seeking a detail-oriented Front Office Coordinator to be the welcoming face and organizational backbone of the clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and the clinical team to deliver an exceptional patient experience.

In this role, you will greet patients, coordinate scheduling, handle insurance verifications, and support daily operations.

Qualifications

• Healthcare front office experience preferred.
• Excellent organizational and multi-tasking abilities.
• Strong interpersonal and communication skills.
• Proficient with EHR systems and office software.
• Knowledge of insurance verification and authorizations.

Responsabilités

• Greet patients warmly and professionally.
• Schedule appointments to optimize therapist utilization.
• Verify insurance and manage authorizations.
• Answer calls and emails with accurate information.
• Maintain patient records in the EHR system.
• Coordinate with therapists and clinic staff to ensure smooth operations.
• Process payments and reconcile daily transactions.
• Coordinate part-time staff schedules as needed.
• Support clinic leaders to review operations.
• Maintain a clean front office environment.

Connaissances

Front desk coordination

Scheduling

HIPAA compliance

Patient/customer service

EHR proficiency

Insurance verification

Formation

High school diploma or equivalent

Outils

EHR software

MS Office

Description du poste

FX Physical Therapy is seeking a detail-oriented Front Office Coordinator to be the welcoming face and organizational backbone of the clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and the clinical team to deliver an exceptional patient experience.

In this role, you will greet patients, coordinate scheduling, handle insurance verifications, and support daily operations.