Full-Time Front Desk Patient Services Specialist

Mercy; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Mercy Clinic Fremont in Springfield, Missouri is seeking an Advanced Patient Services Representative to help ensure smooth clinic operations by handling patient interactions, scheduling, and administrative tasks with professionalism. You will work with clinicians and staff to deliver excellent customer service, maintain patient confidentiality, and support a positive patient experience.

A minimum of a high school diploma is required; one year of medical office experience is preferred, with

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.

Responsibilities

• Manage patient interactions and provide outstanding customer service.
• Handle administrative tasks and scheduling to support clinic operations.
• Maintain confidentiality and follow privacy policies to protect patient information.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training post-hire

Education

High school diploma or equivalent

Job description

Mercy Clinic Fremont in Springfield, Missouri is seeking an Advanced Patient Services Representative to help ensure smooth clinic operations by handling patient interactions, scheduling, and administrative tasks with professionalism. You will work with clinicians and staff to deliver excellent customer service, maintain patient confidentiality, and support a positive patient experience.

A minimum of a high school diploma is required; one year of medical office experience is preferred, with