Patient Experience Specialist (Front Desk)

Sentara Health; Newport News (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Holidays

Paid Parental Leave

Educational assistance

Job summary

Sentara Family Medicine Physicians in Newport News, VA is hiring a full-time Patient Care Specialist (dayshift) to provide non-clinical support in a physician's office and ensure an excellent patient experience.

Responsibilities include answering phones, scheduling appointments, and assisting patients with questions; team collaboration is emphasized. Candidate needs HS diploma; associates degree is considered. 3 years of customer service experience required.

Qualifications

• High school diploma required; associate degree considered in lieu.
• Minimum 3 years of customer service experience required.
• Experience with health insurance plans, medical records data, and medical terminology preferred.

Responsibilities

• Primary duties include answering phones, scheduling appointments, and answering patient questions.
• Work as part of a collaborative care team to ensure excellent patient experience.

Skills

Customer service

Scheduling

Phone handling

Medical terminology

Registration

Third party payers

Education

HS Diploma

Associate degree (in lieu of experience)

Job description

Sentara Family Medicine Physicians in Newport News, VA is hiring a full-time Patient Care Specialist (dayshift) to provide non-clinical support in a physician's office and ensure an excellent patient experience.

Responsibilities include answering phones, scheduling appointments, and assisting patients with questions; team collaboration is emphasized. Candidate needs HS diploma; associates degree is considered. 3 years of customer service experience required.