Patient Experience Specialist – Day Shift, No Nights

Sentara Health Plans; Hampton (VA); On-site; USD 51,143,000 - 72,841,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Sentara Health Plans in Hampton, VA is seeking a dedicated Patient Care Specialist to support front-desk operations in a physician office. This on-site role coordinates scheduling, answers patient inquiries, and assists with administrative tasks to ensure seamless patient care delivery.

The ideal candidate has a HS Diploma, 3 years of customer service, and at least 1 year of experience with health insurance plans or related medical data.

Qualifications

• HS Diploma is required
• 3 years of customer service experience required
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required

Responsibilities

• Answer phone calls and triage patient questions
• Schedule and manage patient appointments
• Provide non-clinical support to enhance patient experience

Skills

Customer service

Health insurance

Medical terminology

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara Health Plans in Hampton, VA is seeking a dedicated Patient Care Specialist to support front-desk operations in a physician office. This on-site role coordinates scheduling, answers patient inquiries, and assists with administrative tasks to ensure seamless patient care delivery.

The ideal candidate has a HS Diploma, 3 years of customer service, and at least 1 year of experience with health insurance plans or related medical data.