Patient Care Specialist

Sentara Health; Newport News (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Holidays

Paid Parental Leave

Educational assistance

Job summary

Sentara Family Medicine Physicians in Newport News, VA is hiring a full-time Patient Care Specialist (dayshift) to provide non-clinical support in a physician's office and ensure an excellent patient experience.

Responsibilities include answering phones, scheduling appointments, and assisting patients with questions; team collaboration is emphasized. Candidate needs HS diploma; associates degree is considered. 3 years of customer service experience required.

Qualifications

• High school diploma required; associate degree considered in lieu.
• Minimum 3 years of customer service experience required.
• Experience with health insurance plans, medical records data, and medical terminology preferred.

Responsibilities

• Primary duties include answering phones, scheduling appointments, and answering patient questions.
• Work as part of a collaborative care team to ensure excellent patient experience.

Skills

Customer service

Scheduling

Phone handling

Medical terminology

Registration

Third party payers

Education

HS Diploma

Associate degree (in lieu of experience)

Job description

City/State Newport News, VA Work Shift First (Days) Overview: Sentara Family Medicine Physicians is now hiring a full-time Patient Care Specialist in Newport News, VA! Clinic Hours Monday-Friday, 8:00AM - 5:00PM, dayshift.

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.

Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education HS Diploma (Required) Associate Level degree or higher in lieu of the required experience will be considered.

Experience 3 years Customer Service experience (Required) 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required).

Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office.

Sentara provides market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal-opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission to improve health every day, this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara Employer of Choice for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!