Patient Experience Specialist - Medical Office (Day Shift)

sentara; Williamsburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Paid Parental & Family Caregiver Leave

Educational assistance or student loan

Tuition Assistance

Employee discounts

Bonus opportunities

Job summary

Sentara Health in Williamsburg, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office and ensure an exceptional patient experience. Duties include answering phones, scheduling appointments, and addressing patient questions.

The role requires a HS Diploma (associate degree or higher in lieu of experience accepted) and 3 years of customer service experience, with additional familiarity in health insurance, medical records data, and terminology.

Qualifications

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
• HS Diploma required; Associate level degree or higher considered in lieu of experience

Responsibilities

• Provide non-clinical support in a physician's office and ensure an excellent patient experience.
• Answer phones, schedule appointments, and answer patient questions.
• Work in a collaborative team to support patient care delivery.

Skills

Customer Service

Health Insurance Knowledge

Medical Terminology

Registration

Scheduling

Third Party Payers

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara Health in Williamsburg, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office and ensure an exceptional patient experience. Duties include answering phones, scheduling appointments, and addressing patient questions.

The role requires a HS Diploma (associate degree or higher in lieu of experience accepted) and 3 years of customer service experience, with additional familiarity in health insurance, medical records data, and terminology.