Patient Experience Specialist — Front Desk

Atrium Health; Charlotte (NC); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Atrium Health in Charlotte, NC seeks a patient access specialist to support the front desk, perform registration, verify insurance, and schedule visits. The role emphasizes compassionate customer service and accurate handling of billing and patient data.

The position requires a high school diploma or GED and computer experience. Experience with medical records software is preferred, and the candidate must be able to work in a fast-paced hospital setting with a team.

Qualifications

• High School Diploma or GED is required.
• Customer relations experience is required.
• Experience with Medical Records Software is preferred.

Responsabilités

• Provide caring, compassionate customer service to create a positive patient experience.
• Interact with patients and families in sensitive situations with professionalism.
• Handle patient registration, insurance verification, scheduling, and cash receipting accurately.
• Assist billing and direct to appropriate billing office as needed.
• Utilize front-end technology during registration to improve efficiency.
• Maintain confidential patient information across encounters.
• Be familiar with emergency codes and healthcare regulations.

Connaissances

Interpersonal skills

Customer service

Critical thinking

Teamwork

Formation

High School Diploma or GED

Computer experience

Outils

Medical Records Software

Description du poste

Atrium Health in Charlotte, NC seeks a patient access specialist to support the front desk, perform registration, verify insurance, and schedule visits. The role emphasizes compassionate customer service and accurate handling of billing and patient data.

The position requires a high school diploma or GED and computer experience. Experience with medical records software is preferred, and the candidate must be able to work in a fast-paced hospital setting with a team.