Patient Experience Front Desk Specialist

Atrium Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Charlotte, NC, seeks a Patient Access/Registration team member to deliver exceptional service at the front desk. You will assist patients with registration, verify insurance, schedule appointments, and handle payments with accuracy, ensuring a smooth patient experience.

Ideal candidates have a high school diploma, strong customer relations experience, and familiarity with medical records software.

Qualifications

• Caring, compassionate customer service to create a positive patient experience.
• Strong interpersonal skills for interacting with patients and families in sensitive situations.
• Ability to think critically and work independently or in a team in a fast-paced environment.
• Experience with medical records software and front desk procedures preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a hectic environment and works well in a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities with accuracy.
• Encourages patient use of front-end technology during registration.
• Enters and maintains confidential patient information including insurance, billing, and payments.
• Assists billing functions and directs to the appropriate billing office.
• Demonstrates proficiency with emergency codes and applicable regulations.
• Monitors inventory and stock medications, narcotics, and emergency equipment.

Skills

Interpersonal skills

Critical thinking

Customer service

Teamwork

Education

High School Diploma or GED

Front desk experience

Customer relations experience

Tools

Medical Records Software

Job description

Atrium Health in Charlotte, NC, seeks a Patient Access/Registration team member to deliver exceptional service at the front desk. You will assist patients with registration, verify insurance, schedule appointments, and handle payments with accuracy, ensuring a smooth patient experience.

Ideal candidates have a high school diploma, strong customer relations experience, and familiarity with medical records software.