Patient Experience Concierge

Atrium Health; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Gastonia, NC is seeking a patient-focused Front Desk Specialist to support registration, insurance verification, scheduling, and billing processes. You will engage with patients and families, guiding them through the registration flow and utilizing front-end technology to enhance the experience.

Ideal candidates bring strong customer service abilities, solid computer skills, and prior front desk or medical records software experience to ensure accurate data handling and

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Atrium Health in Gastonia, NC is seeking a patient-focused Front Desk Specialist to support registration, insurance verification, scheduling, and billing processes. You will engage with patients and families, guiding them through the registration flow and utilizing front-end technology to enhance the experience.

Ideal candidates bring strong customer service abilities, solid computer skills, and prior front desk or medical records software experience to ensure accurate data handling and