Patient Experience Concierge: Front Desk & Registration

Atrium Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health is seeking a PRN front desk professional to support clinic operations in Charlotte. Responsibilities include patient registration, insurance verification, scheduling, and cash handling, with a focus on delivering excellent patient experiences.

The ideal candidate will have a High School diploma or GED, strong customer service, and familiarity with EPIC software; healthcare setting experience is preferred, and the role requires professionalism in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Customer relations experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment and works well in a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities.
• Encourages patient utilization of front-end technology during registration.
• Maintains confidential patient information including insurance and billing data.
• Demonstrates proficiency in emergency codes and applicable health regulations.
• Monitors inventory and stock medications and equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Multitasking

EPIC

Education

High School Diploma or GED

Tools

EPIC software

Job description

Atrium Health is seeking a PRN front desk professional to support clinic operations in Charlotte. Responsibilities include patient registration, insurance verification, scheduling, and cash handling, with a focus on delivering excellent patient experiences.

The ideal candidate will have a High School diploma or GED, strong customer service, and familiarity with EPIC software; healthcare setting experience is preferred, and the role requires professionalism in a fast-paced environment.