Patient Experience Specialist — Front & Back Office

Riverview Health; Cicero (IN); On-site; USD 32,000 - 38,000; Full time

Job summary

Riverview Health is seeking a friendly front desk and back office coordinator to greet patients, respond to phone calls, check patients in and out, and maintain accurate financial and patient records.

You will schedule referrals, assist with testing appointments, handle co-payments and deposits, enter data in the electronic medical record, and ensure compliance with hospital policies; a positive, team‑oriented attitude is required.

Qualifications

• Minimum: High School Diploma or Equivalent.
• Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.

Responsibilities

• Check patients in and out of the medical office.
• Assist with patient scheduling and referrals for testing and specialists.
• Greet patients in a friendly and courteous manner.
• Document patient phone messages accurately and update demographics and insurance info.
• Maintain patient records and ensure compliance with policies.
• Process co-payments and post outstanding balances, handle deposits.
• Use computer for scheduling, registration, and record keeping.
• Maintain office supplies and assist other departments as needed.
• Attend staff meetings and communicate changes in workload.

Skills

Customer service

Scheduling

Phone etiquette

Data entry

Cash handling

Education

High school diploma or equivalent

Specialized training in office admin

Tools

EMR software

Registration software

Job description

Riverview Health is seeking a friendly front desk and back office coordinator to greet patients, respond to phone calls, check patients in and out, and maintain accurate financial and patient records.

You will schedule referrals, assist with testing appointments, handle co-payments and deposits, enter data in the electronic medical record, and ensure compliance with hospital policies; a positive, team‑oriented attitude is required.