Patient Experience & Front Desk Specialist

ADP, Inc.; Brockton (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA

401(k) matching

Flexible time off

Job summary

Bookmark Medical is seeking a clinic front desk administrator to greet patients, verify information, and manage the daily operations of a busy office. The role emphasizes warm, professional patient interactions and accurate data entry within the EHR system.

You will handle calls, scheduling, insurance verifications, and referrals, while maintaining a smoothly run reception area and supportive teamwork with clinicians.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• Familiarity with Athena or eCW EHR systems preferred.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative role

EHR proficiency

Job description

Bookmark Medical is seeking a clinic front desk administrator to greet patients, verify information, and manage the daily operations of a busy office. The role emphasizes warm, professional patient interactions and accurate data entry within the EHR system.

You will handle calls, scheduling, insurance verifications, and referrals, while maintaining a smoothly run reception area and supportive teamwork with clinicians.