Patient Experience Specialist — Front Desk & Registration

Cleveland Clinic; Vero Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Cleveland Clinic Indian River Hospital in Florida is seeking a Patient Service Specialist to join a collaborative, compassionate team. You will handle patient registration, scheduling, insurance verification, co-pay collection, and MyChart education to ensure patients and families are informed and at ease.

You will support front-end operations and triage patient questions, maintaining accurate records and a welcoming environment.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Generate staff provider schedules and relay staff messaging

Skills

Customer service

Phone triage

Insurance processing

Medical terminology

Typing speed 30 wpm

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Job description

Cleveland Clinic Indian River Hospital in Florida is seeking a Patient Service Specialist to join a collaborative, compassionate team. You will handle patient registration, scheduling, insurance verification, co-pay collection, and MyChart education to ensure patients and families are informed and at ease.

You will support front-end operations and triage patient questions, maintaining accurate records and a welcoming environment.