Patient Services Specialist — Front & Back Office

Riverview Health; Carmel (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Riverview Health in Indiana is seeking a friendly front desk administrator to greet patients, respond to calls, check patients in and out, and support both front and back office operations. You will maintain accurate financial and patient records, schedule referrals, handle payments and deposits, and assist with scheduling and documentation while ensuring compliance with hospital policies.

The role emphasizes teamwork, courteous patient interaction, data accuracy, and adherence to regulatory

Qualifications

• Minimum: High School Diploma or Equivalent.
• Preferred: Specialized training in office administration skills such as computers, software, and data entry.

Responsibilities

• Check patients in and out of the medical office in a friendly and accurate manner.
• Assist with patient scheduling, make appointments and referrals for testing or other specialists.
• Register and update demographics and insurance information; maintain the electronic medical record.
• Collect co-payments and post outstanding balances; balance and reconcile cash drawer.
• Process interoffice mail and organize documentation; assist other departments as needed.
• Use computer for scheduling, registration, and record keeping; maintain office supplies.
• Ensure compliance with hospital and department policies and procedures.
• Notify management of workload changes and follow up on issues with staff.
• Maintain a positive attitude toward patients and co-workers; contribute to team building.

Skills

Customer Service

Front Desk

Education

High School Diploma or Equivalent

Office administrative training

Job description

Riverview Health in Indiana is seeking a friendly front desk administrator to greet patients, respond to calls, check patients in and out, and support both front and back office operations. You will maintain accurate financial and patient records, schedule referrals, handle payments and deposits, and assist with scheduling and documentation while ensuring compliance with hospital policies.

The role emphasizes teamwork, courteous patient interaction, data accuracy, and adherence to regulatory