Patient Experience Specialist - Family Medicine

Central Ohio Primary Care Physicians, Inc.; Columbus (OH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Central Ohio Primary Care Physicians, Inc. in Columbus, OH seeks a Patient Service Representative for Family Medicine North. This role is the first point of contact, ensuring a welcoming experience from arrival to departure.

Responsibilities include registration, insurance verification, copay collection, and coordination with clinical staff to meet patient needs, while upholding HIPAA privacy and professionalism in all encounters.

Qualifikationen

• Minimum 1 year administrative experience in a healthcare setting (preferred).
• High School diploma or GED required.
• Knowledge of HIPAA guidelines and patient privacy.

Aufgaben

• Greet patients and complete check-in procedures including data entry and insurance verification.
• Register patients, collect copays/deductibles, and manage payments as applicable.
• Answer calls and emails from patients and COPC staff; schedule appointments and reminders.
• Perform general clerical tasks and provide support to office personnel.
• Maintain confidentiality of patient data in accordance with HIPAA.

Kenntnisse

Interpersonal skills

Verbal communication

Organizational skills

Data entry

Phone etiquette

HIPAA compliance

Teamwork

Healthcare admin experience

Ausbildung

High School diploma or GED

Tools

EHR systems

Microsoft Office

Jobbeschreibung

Central Ohio Primary Care Physicians, Inc. in Columbus, OH seeks a Patient Service Representative for Family Medicine North. This role is the first point of contact, ensuring a welcoming experience from arrival to departure.

Responsibilities include registration, insurance verification, copay collection, and coordination with clinical staff to meet patient needs, while upholding HIPAA privacy and professionalism in all encounters.