Patient Service Representative- Family Medicine North

Central Ohio Primary Care; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Central Ohio Primary Care in Columbus, OH is seeking a friendly patient services coordinator responsible for guiding patients from arrival to departure. You will manage check-in, verify insurance, collect copays, and route inquiries to the appropriate team, ensuring a positive visit in person, by phone, or via telehealth.

The role supports clinical staff, maintains HIPAA privacy, and requires strong communication, organization, and teamwork.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Responsibilities

• Ensure patients have a positive experience during their visit across in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met.
• Greet patients and complete established check-in procedures, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer calls and emails from patients and COPC departments; direct or elevate inquiries as needed.
• Perform general clerical tasks and support office personnel as needed.
• Maintain patient confidentiality in line with HIPAA regulations.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

HIPAA knowledge

Confidentiality

Teamwork / collaboration

Leadership

EHR systems

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 7:30am-4:00pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)