Patient Service Representative- Family Medicine North

Central Ohio Primary Care Physicians, Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. in Columbus, OH seeks a Patient Service Representative for Family Medicine North. This role is the first point of contact, ensuring a welcoming experience from arrival to departure.

Responsibilities include registration, insurance verification, copay collection, and coordination with clinical staff to meet patient needs, while upholding HIPAA privacy and professionalism in all encounters.

Qualifications

• Minimum 1 year administrative experience in a healthcare setting (preferred).
• High School diploma or GED required.
• Knowledge of HIPAA guidelines and patient privacy.

Responsibilities

• Greet patients and complete check-in procedures including data entry and insurance verification.
• Register patients, collect copays/deductibles, and manage payments as applicable.
• Answer calls and emails from patients and COPC staff; schedule appointments and reminders.
• Perform general clerical tasks and provide support to office personnel.
• Maintain confidentiality of patient data in accordance with HIPAA.

Skills

Interpersonal skills

Verbal communication

Organizational skills

Data entry

Phone etiquette

HIPAA compliance

Teamwork

Healthcare admin experience

Education

High School diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Patient Service Representative- Family Medicine North

Job Category : Clerical

Requisition Number : PATIE005232

• Posted : September 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Columbus, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 7:00am-3:30pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.