Patient Experience Coordinator - Part-Time Front Office

Central Ohio Primary Care Physicians,Inc; Westerville (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Central Ohio Primary Care Physicians,Inc is seeking a Part-Time Patient Service Representative in Westerville, OH. The role focuses on delivering a positive patient experience through in-person, telehealth, and phone interactions.

The position involves front-desk check-in, data entry, insurance verification, copay collection, appointment scheduling, and coordinating with clinical staff to ensure seamless care delivery. Familiarity with HIPAA and EHR systems is required.

Qualifications

• High School diploma or GED; or at least six (6) months customer service or healthcare experience
• Preferred: 1 year of administrative experience in a healthcare related setting

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Skills

Interpersonal skills

Verbal communication

Multi-tasking

Time management

EHR familiarity

Education

High School Diploma or GED

Tools

EPIC

Job description

Central Ohio Primary Care Physicians,Inc is seeking a Part-Time Patient Service Representative in Westerville, OH. The role focuses on delivering a positive patient experience through in-person, telehealth, and phone interactions.

The position involves front-desk check-in, data entry, insurance verification, copay collection, appointment scheduling, and coordinating with clinical staff to ensure seamless care delivery. Familiarity with HIPAA and EHR systems is required.