Patient Service Representative- Family Medicine North

Central Ohio Primary Care; Columbus (OH); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Central Ohio Primary Care Physicians,Inc in Columbus, OH is seeking a Patient Service Representative for Family Medicine North. This on-site, full-time role is the first point of contact for patients, handling check-in, registration, and welcome inquiries.

You will work with clinical staff to ensure a positive patient experience, verify insurance, collect copays, answer calls and emails, schedule appointments, and support front-office operations while maintaining HIPAA compliance.

Qualifications

• 1 year healthcare administrative experience preferred
• High School diploma or GED required
• HIPAA knowledge and confidentiality

Responsibilities

• Greet patients and complete check-in procedures
• Register patients and verify insurance
• Collect copays and balances
• Answer calls and emails; schedule appointments
• Maintain HIPAA compliance and patient privacy
• Support office staff with clerical tasks

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

Microsoft Office

EHR systems

Data entry

Teamwork

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Patient Service Representative- Family Medicine North

Job Category: Clerical

• Full-Time
• On-site

Locations

Showing 1 location

Columbus, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday - 7:30am-4:00pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.