Patient Services Specialist (Front Office Receptionist)

American Vision Partners; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Opportunity for growth

Job summary

American Vision Partners is seeking a friendly Patient Service Specialist to be the first touch for patients, gather visit details, and deliver an exceptional experience across our Arizona network.

You will greet patients, check in/out, schedule pre- and post-operative appointments, review forms, verify insurance, collect payments, and help maintain accurate medical records. This role supports multiple clinics, ensuring a smooth patient journey.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi‑task in a fast‑paced, high‑volume environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Detail oriented

Excellent verbal and written comms

Multi-tasking

Medical front desk experience

Flexible schedule

Education

High School Diploma or GED

Job description

• Flexible schedule

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

Overview

As our highly visible Patient Service Specialist, you'll be patient's first touch and are responsible for gathering important information for their visit and providing an exceptional patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone
• Checking patients in and out
• Scheduling clinic and surgical appointments to include all pre‑operative and post‑operative appointments
• Reviewing all paperwork with patients; consents for procedures
• Verifying insurance and collecting payments
• Maintaining patient medical records

Qualifications

• High School Diploma or GED required
• Detail oriented, reliable, and able to multi‑task in a fast‑paced, high‑volume work environment
• Excellent verbal and written communication skills
• Medical Front Desk experience preferred
• Flexible schedule
• Dedicated to creating a quality patient experience

Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!