Patient Experience & Front Desk Specialist

American Vision Partners; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Opportunity for growth

Job summary

American Vision Partners is seeking a friendly Patient Service Specialist to be the first touch for patients, gather visit details, and deliver an exceptional experience across our Arizona network.

You will greet patients, check in/out, schedule pre- and post-operative appointments, review forms, verify insurance, collect payments, and help maintain accurate medical records. This role supports multiple clinics, ensuring a smooth patient journey.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi‑task in a fast‑paced, high‑volume environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Detail oriented

Excellent verbal and written comms

Multi-tasking

Medical front desk experience

Flexible schedule

Education

High School Diploma or GED

Job description

American Vision Partners is seeking a friendly Patient Service Specialist to be the first touch for patients, gather visit details, and deliver an exceptional experience across our Arizona network.

You will greet patients, check in/out, schedule pre- and post-operative appointments, review forms, verify insurance, collect payments, and help maintain accurate medical records. This role supports multiple clinics, ensuring a smooth patient journey.