Dermatology Front Desk & Patient Care Specialist

Forefront Dermatology; Gainesville (FL); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Forefront Dermatology is hiring a Patient Service Representative to be the first point of contact for patients in a dermatology/plastics clinic. You will handle registration, scheduling, payments, and front-desk duties to ensure a smooth patient experience.

The role includes opening/closing procedures, updating demographics and insurance in the EHR, and coordinating with staff to manage daily operations. Excellent customer service and confidentiality are essential.

Formación

• High School Diploma or GED is required.
• Experience in medical office, front-desk, customer service, or comparable administrative role preferred.
• Proficiency with Microsoft Office, EHR systems, and scheduling software is essential.

Responsabilidades

• Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
• Greet, check in, and check out patients; verify and update demographic, insurance, consent, and other required information in electronic systems.
• Collect co-pays, account balances, cosmetic payments, and retail sales payments; issue receipts and maintain accurate payment logs.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
• Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms, referrals, eligibility, and other documentation.
• Scan, organize, and manage records in the electronic health record (EHR).
• Answer, screen, and route incoming calls; coordinate handoffs with billing, central call center, clinicians, and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory per SOPs.
• Support front-desk documentation, fee-ticket reconciliation, end-of-day reporting, and communicate discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members.

Conocimientos

Customer service

Organizational skills

Communication skills

Multitasking

Educación

High School Diploma or GED

Herramientas

Microsoft Office

EHR systems

Scheduling software

Descripción del empleo

Forefront Dermatology is hiring a Patient Service Representative to be the first point of contact for patients in a dermatology/plastics clinic. You will handle registration, scheduling, payments, and front-desk duties to ensure a smooth patient experience.

The role includes opening/closing procedures, updating demographics and insurance in the EHR, and coordinating with staff to manage daily operations. Excellent customer service and confidentiality are essential.