Patient Experience Specialist - Dental Office

Great Expressions Dental Centers; Troy (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Great Expressions Dental Centers in Michigan is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling our dental offices. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to support a smooth, welcoming practice.

You will coordinate with clinicians, verify insurance, collect co-pays, answer questions, and maintain confidentiality in accordance with privacy regulations, contributing to a

Qualifications

• 1–3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients at the dental practice.
• Schedule appointments, considering patient preferences and staff availability.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including medical history, ensuring accuracy.
• Create and maintain patient records in the practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information; calculate and collect co-pays.

Skills

Customer service

Reception

Communication

Education

High school diploma or equivalent

Healthcare administration coursework (plus)

Tools

MS Office

Practice management system

Job description

Great Expressions Dental Centers in Michigan is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling our dental offices. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to support a smooth, welcoming practice.

You will coordinate with clinicians, verify insurance, collect co-pays, answer questions, and maintain confidentiality in accordance with privacy regulations, contributing to a