Dental Patient Experience Coordinator

Great Expressions; Southgate (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients at our dental office. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to ensure smooth operations and a positive patient experience.

The role requires 1–3 years of receptionist or customer service experience in healthcare and a high school diploma; healthcare administration certification is a plus.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Verify and update patient insurance information.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.

Skills

Customer service

Communication skills

Organization

Problem solving

Education

High school diploma

Healthcare administration certification

Job description

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients at our dental office. You will greet patients, schedule appointments, manage patient records, and handle general administrative tasks to ensure smooth operations and a positive patient experience.

The role requires 1–3 years of receptionist or customer service experience in healthcare and a high school diploma; healthcare administration certification is a plus.