Dental Patient Experience Coordinator

Great Expressions Dental Centers; Ypsilanti (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to ensure a smooth practice flow.

The role emphasizes friendly patient interactions, accurate data handling, privacy compliance, and coordination with dental staff to support efficient scheduling and outstanding service.

Qualifications

• 1–3 years of proven experience as a receptionist or in customer service in healthcare.
• High school diploma or equivalent; healthcare admin certification is a plus.

Responsibilities

• Greet patients and create a warm, inviting first impression.
• Schedule appointments and coordinate the calendar with staff.
• Manage patient records and ensure privacy compliance.
• Verify and collect insurance information and handle co-pays.
• Communicate with patients by phone, email, or in person about services and policies.
• Maintain reception area cleanliness and organization.
• Assist with basic administrative tasks to support practice operations.

Skills

Customer service

Receptionist experience

Communication skills

Education

High school diploma

Healthcare administration certification

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to ensure a smooth practice flow.

The role emphasizes friendly patient interactions, accurate data handling, privacy compliance, and coordination with dental staff to support efficient scheduling and outstanding service.