Dental Patient Concierge & Scheduling Specialist

Great Expressions; Southfield (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Great Expressions is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and support day-to-day administrative tasks for a smooth dental practice.

You will deliver exceptional customer service, verify insurance, collect payments, and coordinate with hygienists and dentists to ensure a positive patient experience.

This on-site role requires strong communication, attention to privacy, and teamwork in a fast-paced front desk environment.

Qualifikationen

• 1-3 years of experience as a receptionist or in customer service within a dental office.
• High school diploma or equivalent; higher education in healthcare is a plus.
• Strong communication and organizational skills.

Aufgaben

• Greet patients as they arrive and create a warm, welcoming atmosphere.
• Schedule appointments considering staff availability and patient preferences.
• Maintain patient records and ensure accurate data entry in the practice management system.
• Verify and update patient insurance information for billing.
• Collect co-pays and other payments; coordinate with billing staff as needed.
• Process insurance claims and respond to billing inquiries.
• Communicate appointment details and pre-visit instructions to patients.
• Maintain reception area cleanliness and professional appearance.
• Collaborate with hygienists, assistants, and dentists to optimize patient flow.

Kenntnisse

Receptionist experience

Customer service

Communication skills

Ausbildung

High school diploma

Jobbeschreibung

Great Expressions is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and support day-to-day administrative tasks for a smooth dental practice.

You will deliver exceptional customer service, verify insurance, collect payments, and coordinate with hygienists and dentists to ensure a positive patient experience.

This on-site role requires strong communication, attention to privacy, and teamwork in a fast-paced front desk environment.