Patient Experience Coordinator (Dental Office)

Great Expressions Dental Centers; Marietta (GA); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Great Expressions Dental Centers is hiring a Patient Coordinator to be the front-line contact for patients. You will greet patients, schedule and confirm appointments, and manage records in a confidential dental practice system.

You will verify insurance, collect payments, and respond to inquiries while coordinating with hygienists, assistants, and dentists to ensure smooth patient flow and a positive experience.

Qualifications

• 1–3 years of experience as a receptionist in a dental office.
• High school diploma or equivalent; healthcare admin certification is a plus.
• Equal opportunity employer and welcoming diversity.

Responsibilities

• Greet patients warmly and manage front desk interactions.
• Schedule appointments considering staff availability and patient preferences.
• Maintain and update patient records with confidentiality.
• Verify insurance and collect co-pays and payments.
• Respond to inquiries by phone, email, or in person and guide patients on forms.
• Coordinate with dental staff to ensure smooth patient flow.

Skills

Customer service

Communication

Organization

Education

High school diploma

Healthcare administration certification (nice to have)

Tools

Dental practice management system

Appointment scheduling software

Job description

Great Expressions Dental Centers is hiring a Patient Coordinator to be the front-line contact for patients. You will greet patients, schedule and confirm appointments, and manage records in a confidential dental practice system.

You will verify insurance, collect payments, and respond to inquiries while coordinating with hygienists, assistants, and dentists to ensure smooth patient flow and a positive experience.