Dental Patient Experience Coordinator

Great Expressions; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Expressions is seeking a friendly and organized receptionist to join our dental practice in Ann Arbor. You will greet patients, manage the waiting area, and help coordinate appointment scheduling with the dental staff.

Responsibilities include collecting patient information, updating records in the practice management system, handling insurance questions and payments, and communicating scheduling changes to patients and staff. A professional, courteous demeanor is essential for success.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Give a warm welcome to patients upon arrival and maintain a friendly, professional demeanor.
• Schedule patient appointments considering staff availability and patient preferences.
• Confirm and remind patients about upcoming appointments by phone or other channels.
• Maintain patient records and ensure confidentiality and privacy compliance.
• Process insurance information, collect co-pays/deductibles, and liaise with insurance providers as needed.
• Respond to patient inquiries about services and policies, via phone, email or in person.

Education

High school diploma or equivalent

Healthcare administration or related certification (plus)

Job description

Great Expressions is seeking a friendly and organized receptionist to join our dental practice in Ann Arbor. You will greet patients, manage the waiting area, and help coordinate appointment scheduling with the dental staff.

Responsibilities include collecting patient information, updating records in the practice management system, handling insurance questions and payments, and communicating scheduling changes to patients and staff. A professional, courteous demeanor is essential for success.