Patient Experience Specialist

Sentara; Newport News (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off & Sick Leave

401(k)/403(b) with employer match

Tuition assistance

Job summary

Sentara Internal Medicine Physicians Port Warwick in Newport News, VA is seeking a full-time Patient Care Specialist. The role involves non-clinical support in a physician's office, handling phones, scheduling, and addressing patient questions to ensure a superior patient experience.

Requirements include a HS Diploma, 3 years of customer service, and 1 year in health-insurance or medical records data. Associate degree may substitute.

Qualifications

• HS Diploma required.
• Associate degree may substitute for required experience.
• 3 years of customer service experience required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers preferred.

Responsibilities

• Answer phones and manage patient inquiries.
• Schedule and coordinate patient appointments.
• Provide non-clinical support to physicians and staff.
• Assist with patient questions and ensure a positive patient experience.

Skills

Customer service

Office communication

Scheduling

Education

HS Diploma

Associate degree encouraged

Job description

Sentara Internal Medicine Physicians Port Warwick in Newport News, VA is seeking a full-time Patient Care Specialist. The role involves non-clinical support in a physician's office, handling phones, scheduling, and addressing patient questions to ensure a superior patient experience.

Requirements include a HS Diploma, 3 years of customer service, and 1 year in health-insurance or medical records data. Associate degree may substitute.