Patient Experience & Appointment Coordinator

Sentara Healthcare Inc; Chesapeake (VA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Employer 401(k) Match

Paid Time Off

Parental Leave

Military Leave

Educational Assistance

Voluntary Benefits

Job summary

Sentara Family Medicine Physicians Greenbrier in Chesapeake, VA, is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician’s office and deliver an excellent patient experience. You will perform complex administrative tasks, answer phones, schedule appointments, and help patients with questions.

Required: HS Diploma and 3 years of customer service; 1 year experience with health insurance plans, medical terminology, and scheduling.

Qualifications

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered
• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Responsibilities

• Provide non-clinical support within a physician's office.
• Perform complex administrative tasks to support patient care delivery.
• Answer phones and schedule appointments.
• Answer patient questions.
• Support teamwork to ensure the best care for patients.

Skills

Customer service

Phone communication

Scheduling appointments

Teamwork

Education

HS Diploma

Associate degree or higher (in lieu)

Job description

Sentara Family Medicine Physicians Greenbrier in Chesapeake, VA, is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician’s office and deliver an excellent patient experience. You will perform complex administrative tasks, answer phones, schedule appointments, and help patients with questions.

Required: HS Diploma and 3 years of customer service; 1 year experience with health insurance plans, medical terminology, and scheduling.