Patient Care Specialist

Sentara Health Plans; Virginia Beach (VA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Paid Parental & Family Caregiver Leave

401k/403B with Employer Match

Tuition Assistance

Job summary

Sentara Health Plans is hiring a full-time Patient Care Specialist to support multiple medical offices in the Virginia Peninsula. This float role requires coordinating appointments, answering inquiries, and delivering exceptional patient service across the Peninsula.

Requires HS Diploma; an Associate degree or higher is preferred. Candidates should have 3 years in customer service and 1 year in health insurance, medical records data, terminology, registration, or scheduling.

Qualifications

• 3 years of Customer Service experience required.
• 1 year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers preferred.
• HS Diploma (Required); Associate level degree or higher may substitute for the required experience.

Responsibilities

• Answer phone calls and schedule appointments.
• Answer patient questions and provide non-clinical support to ensure a high-quality patient experience.
• Work as part of a team to support patient care delivery.

Skills

Customer Service

Healthcare terminology

Registration Scheduling

Phone support

Education

HS Diploma

Associate degree or higher preferred

Job description

City/State: Virginia Beach, VA

Job Title

Patient Care Specialist

Work Shift

First (Days)

Location

Peninsula area of Virginia including Hampton, Newport News, Williamsburg, Yorktown, Gloucester. Travel to other areas within Hampton Roads may be required based on staffing needs.

Hours

Monday - Friday, 7:00AM - 8:00PM. Staff will rotate shifts, and your assigned shift will fall within these hours.

Job Overview

Sentara Medical Group is now hiring a full-time Patient Care Specialist in the Peninsula area of Virginia! This is a float position supporting medical offices throughout the Peninsula.

Primary Duties

Answer phone calls, schedule appointments, and answer patient questions. Perform non-clinical support tasks to ensure an excellent patient experience and support patient care delivery. Work as part of a team to provide the best care for patients.

Education

HS Diploma (Required). Associate Level degree or higher available in lieu of the required experience will be considered.

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Diversity & Inclusion

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

Remote Availability

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

About Sentara

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!