Patient Experience Coordinator — Medical Office

Sentara Health; Newport News (VA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with employer match

Paid Time Off

Paid Parental & Family Caregiver Leave

Educational Assistance

Student Debt Pay Down

Life Insurance

Discretionary bonus opportunities

Job summary

Sentara Internal Medicine Physicians Port Warwick in Newport News, VA is hiring a full-time Patient Care Specialist. You will provide non-clinical support in a physician's office, answer phones, schedule appointments, and assist patients with inquiries to ensure an excellent experience.

The role requires a HS Diploma and 3 years of customer service experience, plus 1 year related to health plans or medical records. base pay is competitive with benefits and potential bonuses.

Qualifications

• 3 years of customer service experience (Required).
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers (Required).
• HS Diploma is required.

Responsibilities

• Answer phones and schedule appointments.
• Provide non-clinical support to a physician office.
• Answer patient questions and assist with patient experience.
• Work as part of a team to ensure high quality care.

Skills

Customer Service

Phone etiquette

Education

HS Diploma

Associate degree or higher

Tools

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Job description

Sentara Internal Medicine Physicians Port Warwick in Newport News, VA is hiring a full-time Patient Care Specialist. You will provide non-clinical support in a physician's office, answer phones, schedule appointments, and assist patients with inquiries to ensure an excellent experience.

The role requires a HS Diploma and 3 years of customer service experience, plus 1 year related to health plans or medical records. base pay is competitive with benefits and potential bonuses.