Clinic Front Desk Representative

TEEMA Group; Cincinnati (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

TEEMA Group in Cincinnati, OH seeks a friendly Medical Office Coordinator to greet patients, manage front-desk operations, and support clinic workflow.

You will handle check-in/check-out, appointment scheduling, insurance verification, payments, and documentation in the EHR, ensuring accuracy and patient confidentiality across multiple systems. This role may require occasional Saturday shifts and travel between nearby locations.

Qualifications

• High school diploma or equivalent required.
• Professional, friendly communication with a patient-first mindset.
• Medical office or patient-facing administrative experience preferred.
• Ability to work accurately across multiple systems and handle changing priorities.
• Basic Microsoft Office skills and ability to learn clinic software and EHRs.
• Commitment to confidentiality and adherence to procedures.

Responsibilities

• Greet patients and visitors with professionalism.
• Register patients, check-in/check-out, and schedule appointments.
• Verify demographics, insurance, referrals, and required information.
• Collect co-pays, pre-payments, and balances at point of service.
• Prepare and scan patient paperwork and records accurately.
• Update encounters in the EHR and support chart prep.
• Handle calls and faxes; route communications appropriately.
• Coordinate with providers and clinical staff to maintain daily operations.
• Reconcile daily payments and complete end-of-day reports.
• Support records management, disability, and FMLA paperwork as needed.
• Occasional Saturday rotation and travel between nearby clinics.

Skills

Professional communication

Patient-first mindset

Attention to detail

Multi-system navigation

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Medical Office Coordinator

Job ID: 90593

Location: Cincinnati, Ohio

Overview

We are seeking a friendly, organized Medical Office Coordinator to serve as the front-desk point of contact for a busy outpatient clinic. This role supports patients, providers, and clinic staff by managing check-in and check-out, appointments, insurance verification, payments, and administrative workflows.

What you will be doing

• Welcome patients and visitors with a professional, courteous approach.
• Complete patient registration, check-in, check-out, and appointment scheduling and rescheduling.
• Verify demographics, insurance coverage, referrals, and required patient information at each visit.
• Collect co-pays, pre-payments, co-insurance, and self-pay balances at time of service.
• Prepare and scan patient paperwork, insurance cards, medical records, and other documents accurately.
• Create and update patient encounters in the electronic health record and support pre-clinic chart preparation.
• Handle incoming calls and faxes; route communications to the appropriate team member.
• Coordinate with providers and clinical support staff to keep daily clinic operations running smoothly.
• Reconcile daily payments, complete required end-of-day reports, and assist with deposit documentation.
• Support medical-records, disability, and FMLA paperwork processes as needed.
• Participate in occasional Saturday rotation and travel between nearby clinic locations when needed.

What you must have

• High school diploma or equivalent.
• Professional, friendly communication skills and a patient-first mindset.
• Medical office or patient-facing administrative experience preferred.
• Comfort working accurately across multiple systems and managing changing priorities.
• Basic Microsoft Office skills and confidence learning clinic software and electronic health records.
• Ability to maintain confidentiality and follow established office, safety, and compliance procedures.

Physical Requirements

• Ability to communicate effectively, read and comprehend information, and frequently sit, stand, walk, reach, handle objects, and use a computer. The role may require occasional climbing, pulling, pushing, kneeling, and lifting up to 25 pounds without assistance.