Patient Services Specialist: Scheduling, Records & Front Desk

Jobtailor; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Columbus, OH is seeking a friendly medical front desk coordinator to support patients and staff. You will greet and register patients, schedule appointments, verify insurance, and maintain EMR records in a fast-paced clinic.

The role requires strong communication, multitasking, and meticulous attention to confidentiality. Ideal candidates have customer service experience and proficiency with healthcare software systems.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Ability to convey information both in writing and verbally.
• Problem solving skills.
• Ability to manage multiple priorities.
• Ability to work with sensitive and confidential information.
• Ability to provide exceptional customer service.
• Proficiency with job-related software and systems.

Responsibilities

• Coordinate and provide patient support services.
• Answer phones, direct calls, and relay messages or scripted care directions.
• Greet, register, and check in patients and visitors.
• Update patient demographics and insurance coverage in the computer system.
• Maintain patient medical records via EMR or paper charts.
• Assist with patient scheduling and schedule appointments when directed.
• Respond to patient and staff inquiries and communicate with referring physician offices.
• Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination.
• Monitor patient wait times and notify appropriate clinic personnel of excessive waits.
• Open and route incoming mail; distribute correspondence, reports, and office supplies.
• Mail form letters and track patient information or program data.
• Request and handle referrals and medical records from referring offices.
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned.
• Contact insurance companies and obtain registration or procedural pre-certifications as assigned.
• Complete other duties or special projects as assigned.

Skills

Customer Service

Problem Solving

Multitasking

Communication

Interpersonal Skills

Attention to Detail

Professionalism

Confidentiality

Education

High School Diploma

Tools

EMR Systems

Computer Systems

Job-Related Software

Job description

Jobtailor in Columbus, OH is seeking a friendly medical front desk coordinator to support patients and staff. You will greet and register patients, schedule appointments, verify insurance, and maintain EMR records in a fast-paced clinic.

The role requires strong communication, multitasking, and meticulous attention to confidentiality. Ideal candidates have customer service experience and proficiency with healthcare software systems.