Patient Experience Coordinator: Front Desk & Scheduling

Athletico; Cincinnati (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & FSAs

401(k) Retirement

15 days PTO

Holidays off

Job summary

Athletico in Cincinnati is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance. You will work closely with clinical teams and report to the Clinic Manager.

The role emphasizes high-quality patient interactions, coordination with PES and Billing, and use of EMR systems for performance improvement.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills; proficient with MS Office, Outlook and Excel.
• 1-2 years of customer service experience; 1-2 years in healthcare administration preferred.

Responsibilities

• Greet patients and deliver a positive front-office experience; resolve issues promptly.
• Complete patient intake/registration with demographic verification, insurance eligibility, and authorizations.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets to support revenue cycle.
• Manage clinic scheduling to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve insurance or scheduling issues; escalate when needed.
• Use EMR systems, dashboards, and reporting tools to track outcomes and support improvements.
• Communicate progress notes and plans of care to referral sources timely.
• Organize patient milestone celebrations and community-building activities with clinical team.
• Participate in ongoing training and cross-training to maintain proficiency in front-office operations.
• Organize activities with the clinical team; provide Rehab Aide cross-training on front office duties.

Skills

Customer service

Healthcare administration

Education

High School Diploma or GED

Tools

MS Office

Outlook

Excel

EMR/EHR

Dashboards

Job description

Athletico in Cincinnati is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance. You will work closely with clinical teams and report to the Clinic Manager.

The role emphasizes high-quality patient interactions, coordination with PES and Billing, and use of EMR systems for performance improvement.